A MOBILE FIELD APPLICATION TO MANAGE TASKS.

THE PROJECT OVERVIEW

KMC needed a complete rebuild of the mobile app their Service Technicians use in the field. The old version was outdated, limited, and visually inconsistent because it started as an internal tool. They required a full overhaul of the UX, UI, and core framework. The app serves technicians with varying technical abilities who often work in tough conditions, including poor lighting and onsite hazards. The new design had to be clearer, faster, and more reliable to support real world field work.

MY DESIGN PROCESS

We started with workshops to define requirements, understand user needs, and align on business goals. From there, we moved through quick iterations, taking ideas from early concepts to high fidelity mockups that focused on core functionality and efficiency. The visual direction was based on their existing web application, creating a consistent and familiar look across their internal tools.

DESIGN EXECUTION

The interface was built with clarity and accessibility in mind. High contrast visuals, clean typography, and straightforward labels were used to improve readability and reduce cognitive load. The core UX centered on the service request workflow. We simplified and refined each step to reduce ambiguity, prevent mistakes, and help technicians complete tasks quickly and confidently.

PROTOTYPING & DEVELOPMENT

We built a task based prototype to validate each user flow and refine interactions before moving into production. Final designs were prepared in Zeplin and handed off to development. The engineering team used the Flutter framework for cross platform delivery and integrated their existing widget library for a faster and more consistent build.

PROJECT HIGHLIGHTS

The result was a significantly improved application that both the client and the production team were genuinely pleased with, leading KMC to commission a full rebuild of their recruitment platform. Key improvements included a service request history view that surfaces previous sales team members or installers, the scope of work, and job progress over time; streamlined part management across both the Parts menu and service request screens, with camera-based product scanning to improve speed and accuracy in the field; and a simplified time tracking feature that allows technicians to start, stop, and record time at any point without disrupting demanding onsite workflows.

MY ROLE

I was responsible for defining and translating stakeholder requirements into clear product direction, shaping user flows, UX, UI, and the overall style guide. I designed and maintained the component library, created and refined key screens through workshops and iteration, and produced interactive prototypes to validate behaviour and flows. Once finalised, I prepared production-ready outputs in Zeplin and led a clean handover to the development team.